My client, a leading service provider is seeking a driven and experienced Operational professional to oversee a portfolio of commercial cleaning contracts within a fast paced, collaborative environment. This role is ideal for a hands on operational leader who is passionate about service excellence, people development, and continuous improvement.
Key Responsibilities
* Lead and manage regional cleaning operations to achieve contract performance, compliance, and KPI targets.
* Develop and implement operational strategies to improve service delivery, efficiency, and client satisfaction.
* Work closely with internal support teams to ensure seamless delivery and successful mobilisation of new contracts.
* Analyse performance data, audits, and trends to drive improvements and informed decision:making.
* Build strong relationships with clients, ensuring high levels of retention and satisfaction.
* Support, coach, and develop contract managers and site teams to maximise performance.
Key Requirements
* Minimum 3+ years experience in a regional or senior operational role within commercial cleaning or facilities management.
* Strong people management skills with a track record of leading multi:site teams.
* Commercial awareness with experience managing budgets, performance metrics, and service delivery.
* Excellent organisational, analytical, and communication skills.
* Ability to manage multiple contracts and priorities in a fast:moving environment.
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