Visitor Services Officer, Hampshire County Council
Join to apply for the Visitor Services Officer role at Guardian Jobs. Calshot Activities Centre is seeking a candidate with hospitality, catering and team leading experience to support delivery of excellent visitor services across the site.
Overview
Calshot Activities Centre is a unique outdoor education facility and visitor attraction in the New Forest National Park. We offer outdoor education to 10,000 children each year and operate a campsite, boat park, Tudor Castle and a busy seafront café. The beach attracts thousands of visitors every year and this role ensures customers have the best experience possible.
The Role
Reporting to the Visitor Services Manager, the Visitor Services team covers facilities maintenance, catering operations, front of house, accommodation, campsite, boat park and castle. The team ensures high-quality, value-for-money experiences that encourage visitors to return.
What you’ll do
* Deliver excellent customer experiences while maintaining operational efficiencies aligned with key performance indicators
* Lead by example with professionalism and outstanding customer engagement
* Develop and implement effective ways of working to ensure compliance and high standards across the team
* Foster a collaborative “one team” culture with teamwork and shared success
* Develop a catering operation that is high quality, cost-effective, and adaptable to changing needs
* Build strong working relationships to promote efficiency and meet evolving business demands
What we’re looking for
* Understanding of catering unit needs with one policy and two operational models
* Demonstrated core values of Hampshire Outdoor Centre
* Passion to bring the Hampshire Outdoor Centres vision to life
* Team player with strong collaborative skills
* Excellent communication skills with ability to coach, demonstrate and motivate a team
* Leadership skills to guide a team through change and inspire pride
* Sound IT skills and ability to accurately record information
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
* Industries: Advertising Services
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