Aftersales Director – Garage Equipment Industry
Location: UK (National)
Salary: Competitive package + benefits
About Us
At JHM BUTT, we're passionate about delivering excellence across our supply chain and providing our customers with world-class garage equipment and service solutions. With a proud heritage in the industry, we have built a reputation for quality, reliability, and innovation. As we continue to grow and evolve, we are looking for a dynamic and commercially astute Aftersales Director to lead our service operations, drive customer satisfaction, and ensure we remain the partner of choice across the UK.
The Role
This is a senior leadership position where you will take full ownership of our aftersales function, including service, maintenance, parts, and customer support. You will be responsible for developing and executing an aftersales strategy that maximises customer experience, drives profitability, and supports the wider business growth objectives.
Key Responsibilities:
* Lead, manage, and develop the national aftersales team (service engineers, customer support, and parts).
* Create and implement a best-in-class aftersales strategy to increase customer loyalty and retention.
* Ensure service delivery meets and exceeds customer expectations while maintaining high operational efficiency.
* Oversee warranty management, spare parts supply chain, and technical support functions.
* Work closely with sales and product teams to create value-added service propositions.
* Analyse performance data and KPIs to drive continuous improvement and commercial growth.
* Manage budgets, forecasting, and P&L responsibility for the aftersales division.
About You
We're looking for a strategic, results-driven leader with strong commercial acumen and a proven track record in aftersales or service leadership – ideally within the garage equipment, automotive, or related technical industries.
Essential skills and experience:
* Significant leadership experience in aftersales/service management at a senior level.
* Ideally you have a strong automotive background, Experience in the automotive aftermarket is desirable or capital equipment industries.
* Excellent people management skills with the ability to inspire and lead diverse teams.
* Commercially astute with experience of P&L responsibility.
* Strong analytical and problem-solving ability with a focus on continuous improvement.
* Exceptional customer focus with the ability to build lasting relationships.
What We Offer
* A competitive salary and benefits package.
* The opportunity to shape and lead the aftersales strategy of a growing business.
* Career progression in a forward-thinking and innovative company.
* The chance to make a real impact in a business where your voice is heard.
Job Type: Full-time
Pay: £75,000.00-£85,000.00 per year
Benefits:
* Free parking
Work Location: In person