Overview
Customer Assistant - Fashion, Home & Beauty - Torbay
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
Schedule: Friday 11:00 - 20:00; Week 1: Thursday 14:00 - 18:00, Friday 14:00 - 18:00, Saturday 11:00 - 20:00; Week 2: Wednesday 14:00 - 18:00, Thursday 14:00 - 18:00, Friday 11:00 - 20:00.
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and act upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Qualifications & Requirements
* Experience or aptitude for customer service roles
* Flexibility to work across various areas of the store
* Willingness to work as part of a team in a fast-paced retail environment
Values & Inclusion
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy. We welcome flexible working arrangements and provide reasonable adjustments to the recruitment process upon request.
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