Overview
We have an exciting opportunity for a Complaints Handler to join our team in our Bolton, Glasgow, Haverhill or Gloucester office. Working within our Commercial Insurance Department, you’ll be working with some great people, so your ability to build strong relationships will be key to the success of our department and driving customer improvement. You’ll take pride in working as an effective team player. If you have experience in complaints handling, a keen eye for detail, and a commitment to fairness, we want to hear from you!
What you’ll be doing
* Ensuring the delivery of excellent customer service by achieving fair and reasonable outcomes for customers, through effective investigation.
* Using your initiative as well as information resources available, to provide the best outcome for the customer.
* Communicating effectively over the phone and ensuring that all letters sent to the complainant are of the required quality and meet the expected standards set by AXA and the regulator.
* Escalation to all Commercial Insurance areas to understand the nature of the complaint and resolve in an efficient manner.
What you’ll bring
* Previous complaints handling experience essential, within the insurance industry or financial services preferred.
* Experience working within Claims complaints advantageous.
* Ability to influence people and situations to achieve optimum results.
* Understanding of how to support customers with characteristics of vulnerability during the complaint process.
* Strong business commercial awareness and advanced analytical skills.
* Ability to deliver change effectively under varying circumstances.
* Excellent communication skills, both written and verbal.
* Ability to plan, prioritise and meet deadlines.
What we offer
* Competitive annual salary of up to £25,000
* Annual company & performance-based bonus
* Contributory pension scheme (up to 12% employer contributions)
* Life Assurance (up to 10 x annual salary)
* Private health cover
* 25 days annual leave plus Bank Holidays
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
* Wellbeing services & resources
* AXA employee discounts
Requirements and additional information
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to yasmin.conrad@axa-uk.co.uk
Who we are: AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
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