Surbiton Racket & Fitness Club is an independent multisport health club, where you can work in a friendly and vibrant atmosphere with an enthusiastic team of staff.
The Club offers tennis, squash, gym and padel to its 1800 members, with the clubhouse and bar area offering food and drink service throughout the day and evening.
We are looking for a friendly, hardworking Duty Manager, to work as part of our management team and be responsible for a range of areas in the running of this thriving club.
The responsibilities of a Duty Manager include:
* Delivering high level customer service to members and guests.
-Managing the team of bar staff/ club assistants whilst on shift, ensuring high standards are maintained and staff are informed and motivated.
* Taking accountability for the day to day operations of the club including opening & closedown duties.
* Being the face-to-face contact for members whilst on shift, dealing with queries and assisting with any issues they may have whilst on site.
* Undertaking reception duties, including processing payments, court bookings and sales
* Dealing with membership enquiries, running membership tours for perspective new joiners, and assisting the membership manager with follow ups
The shift pattern will be a range of daytime and evening work, with the Club closing at 11pm during the week, weekend work will also be expected. Shifts can be flexible week to week when required.
Benefits include workplace pension scheme, discounted food whilst on duty and complementary membership to use the onsite sports facilities and gym.
The role offers a fantastic opportunity to join a vibrant workplace and a passionate team dedicated to delivering high quality service in all areas. The position would be ideal for a passionate individual with strong sporting interests, who is looking to progress in the leisure industry.
Expected start date: 1st September 2025
Job Types: Full-time, Permanent
Pay: £12.50-£14.00 per hour
Expected hours: 25 – 40 per week
Benefits:
* Discounted or free food
* Gym membership
Work Location: In person
Reference ID: Duty Manager
Expected start date: 20/06/2022