About the Role
This is an exciting opportunity to join a values-led organisation and play a key role within the Credit Control team. You'll contribute to achieving team objectives and help improve processes and administration.
Reporting to the Credit Control Manager, you'll take ownership of part of the Sales Ledger - monitoring, chasing, and controlling debt while maintaining excellent relationships with customers and colleagues.
Key Responsibilities:
* End-to-end credit control: chasing overdue payments by phone, email, and letter in line with agreed processes in a high-volume environment.
* Collaborate with invoicing and regional teams to resolve queries or disputes that may delay payment.
* Record all chase activity and maintain accurate debtor information in the accounting system.
* Issue final demand letters to delinquent clients when required.
* Produce monthly reports for management on debtor levels and overdue accounts.
* Prepare documentation for escalation to legal when required.
About You
You are a...