Clinical Services Operations Director
United Kingdom (Remote)
Reporting to: Director of Quality and Safety
Remuneration: Competitive salary, based upon experience- plus £1000 working from home allowance
Contract Type: Permanent / Full time - 40hours per week
Location: Home-based/various UK meeting locations as required
Closing Date for applications: Friday 30th May 2025*
About Us:
Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care.
A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.
The Clinical Services Operations Director will be responsible for leading the clinical operations at Psychiatry-UK, with a focus on ensuring our titration and nurse liaison teams deliver high-quality, efficient services that meet regulatory requirements.
The Clinical Services Operations Director will manage budgets, drive improvements in clinical processes, and bring a passion for advancing healthcare delivery, backed by a solid track record in clinical operations management.
This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations within the UK.
As our Clinical Services Operations Director, you will:
* Provide strategic leadership across clinical operations, aligned with organisational goals.
* Lead and support multidisciplinary teams, fostering a culture of compassion, accountability, and continuous improvement.
* Oversee day-to-day clinical service delivery to ensure efficiency and excellent patient outcomes.
* Ensure robust systems for supervision, appraisal, and professional development.
* Champion the voice and development of AHPs and clinical staff.
* Manage clinical budgets and resources effectively, identifying areas for efficiency and cost savings.
* Drive quality improvement using data, feedback, and performance metrics.
* Ensure full regulatory compliance, including CQC standards and safeguarding protocols.
* Collaborate with the executive team to improve services and implement operational strategies.
* Promote a learning culture that supports innovation and best practice in patient care.
* Oversee recruitment and retention of skilled, values-driven clinical professionals.
* Build strong relationships with internal and external stakeholders, including regulators and partner organisations.
To succeed as our Clinical Services Operations Director, you are:
An experienced and forward-thinking clinical operations leader, passionate about transforming healthcare delivery. You combine strategic insight with operational know-how and lead with compassion, integrity, and a strong focus on outcomes.
Essential Qualifications, Skills and Experience:
* Bachelor’s degree in nursing/AHP equivalent.
* Significant experience in clinical operations management at a senior level within the NHS, or healthcare equivalent.
* Significant experience of working within the regulatory landscape, either as a regulator or of leading on CQC inspections.
* Proven track record of maintaining Good or Better services.
* Highly astute and able to influence others.
* Strong problem-solving skills and attention to detail.
* Ability to work collaboratively in a team environment.
* Excellent communication skills.
* Proven track record of managing budgets at regional or national level.
* Proven track record of leading teams with coaching, compassion and kindness and of excellent colleague survey results.
* Understanding of managing data and using metrics to improve.
* Skilled at executing strategy.
* Skilled at supporting positive cultures
Desirable Qualifications, Skills and Experience:
* Master’s in leadership/AHP/mental health.
* Experience of working at board level.
* Project management skills.
Psychiatry UK: Supporting You
We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options.
At Psychiatry UK, we care about what matters to you.
Recruitment Process
At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes:
* Application
* Profile review
* Screening conversation
* Competency based interview(s)
If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. Please feel free to reach out to us at recruitment@psychiatry-uk.com to discuss any adjustments that would support you.
If this opportunity excites you, why not apply today? *We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible.
#J-18808-Ljbffr