Job Description
Job Title: Greggs Shop Manager
Location: Queens Hospital
£39,000 + Bonus
Holidays
40 Hours / Monday to Friday (occasional weekends)
Uniform and apply for Blue light card
Job Introduction
As a Greggs Shop Manager at Sodexo Queens Hospital, you will lead your team to deliver operational excellence in a fast‑paced environment. You will create a positive, supportive workplace where teamwork, problem‑solving, and leadership drive continuous improvement, always putting customers first. By empowering your team and embracing The Greggs Way, you will ensure the shop thrives, your people grow, and our standards remain consistently high.
What You’ll Do
* Monitor and improve customer experience using CXV/CEV insights, maintaining live action plans for underperformance
* Champion Greggs Service Styles, consistently delivering excellent service across shop and digital channels
* Manage queues effectively to meet speed of service targets and maximise sales opportunities (including meal deals and all day parts)
* Lead, coach, and develop the team, using tools such as Your G Learning and regular performance check‑ins
* Build an engaged, positive team culture by recognising success, encouraging feedback, and supporting ideas through Your Ideas Matter
* Ensure all training, compliance, and succession planning requirements are completed and tracked effectively
* Maintain high brand, food safety, and SHE standards, including audit compliance, cleanliness, and safe shop operations
* Drive product quality and availability through effective production planning, stock management, and adherence to bake plans
* Monitor shop performance using BI reports (sales, availability, wages, stock loss) and take action to improve results
* Ensure accurate administration and operational processes, including scheduling, payroll/timekeeping, waste management, and adherence to company procedures
What You Bring
* Proven experience of leading a team within a service environment
* Proven experience of managing operations within a catering service
* Ability to communicate effectively with team members and line manager
* Experience of delivering relevant training, using company guidelines
* Understanding of relevant Health & Safety, Employment and other legislative requirements
* Experience of implementation and adherence to HACCP
* Experience dealing with branded outlets is desirable
* Strong attention to detail and adherence to standards
* Proven IT skills
* Ability to deal with stressful situations with a flexible approach to the role
* Analyse problems, develop opportunities and implement innovative solutions
What We Offer
* Unlimited access to an online platform offering mental health and wellbeing support
* Employee Assistance Programme with legal, financial, and personal support
* Free health and wellbeing app with 24hr virtual GP and rewards for healthy lifestyle
* The Sodexo Discounts Scheme with 24/7 deals and prepayment cashback card
* Money Insights and financial benefits via the Salary Finance Platform
* Sodexo Retirement Plan membership
* Death‑in‑Service benefit for colleagues who pass away while employed by Sodexo
* Learning and development tools for career growth
* Cycle to Work Scheme to support environmental and fitness goals
* Volunteering opportunities to support community causes
* Flexible and dynamic work environment
* Competitive compensation
* Full training and full protective uniform supplied
Equal Employment Opportunity
We are an inclusive employer. All qualified candidates are considered for employment.
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