Kelleher Group are an expanding M&E, Gas and Specialist Works Contractor with a bespoke approach to the planning and execution of our clients’ wishes. Established nearly 40 years ago, KG has a long history of proven results. We are focused on health and safety, quality and the protection of the environment. About the role Immediate start Working within our works and purchasing department to manage planned and reactive works, ensuring works are appropriately prioritised, allocated and scheduled to enable resident satisfaction and job completion. You will be the first point of contact for our clients and their residents, typically housing association based, so previous experience is key. You will support clients and customers and handle all incoming via different channels of communication such as telephone and email. You will be responsible for ensuring that both the customer and residents have an exceptional customer experience, and their expectations are managed appropriately. You will be responsible for providing daily job updates and managing the workload of up to 40 engineers for both planned and reactive contracts. We are currently running electrical and heating contracts, both domestic and commercial also planned day to day remedial and repairs contacts which also include building and specialist works refurbishments. This role is focused on commitment and forward thinking to ensure client and job satisfaction, you will work with our internal job management system to ensure all jobs are live and at the correct visit status to ensure completion in line with job priority. The successful candidate will have the ability to work under pressure and meet demanding targets in this fast-paced position, the successful candidate will have the following skills and experience: · MUST have good knowledge of MS Word and Excel, knowledge of excel data and formula input · Exceptional telephone manners · Punctual, well organised and efficient with time keeping · Social Housing background · Ability to work in a team and well under pressure · Can type well and to a fast pace · Take clear instruction and act on initiative · Can take constructive criticism · Can work in a high paced working environment · Formatting emails and communicating with clients · The working environment can change on a day-to-day basis and is largely reactive, therefore you need the ability to move with change and keep calm, whilst making effective decisions is crucial for this key role. · You will be able to prioritise your workload effectively to deliver an efficient schedule in a high pressured and demanding environment. · You will be a strong communicator and will take pride in your work. · A self-motivator focussed, and personable individual would succeed in this role as well as having the ability to work autonomously yet part of a wider team. · Strong note taking and administrative skills · Able to multitask and meet deadlines · Prior experience of using a CRM and job management / scheduling system · Excellent communication skills · Confident in dealing with difficult circumstances; language barriers, complaint cases etc Key Accountabilities: · Dealing with Managing director and Director requests and personal assisting · Responding to emails and clients queries immediately upon receipt · Dealing with all incoming enquiries via email and telephone · Liaising with all company departments to ensure job completion · Logging incoming work orders · Manging spreadsheet data and formulas · Scheduling works based on geographic location and priority · Ensuring workloads are scheduled productively each day · Regular updates to residents and clients with work in progress updating · Running internal job and visit status reports to action workload · Updating client CRM databases with all live job updates · Actioning and closing down engineers job sheets · Job costings and closing down orders · Complaint handling – high priority jobs · Updating our system database with site specific details to aid new works · Scheduling emergency works efficiently and in line with customer requirements · Communicating with internal field staff and developing good rapport for maximum job output · Purchasing materials for job completion and raising Purchase orders · Communicating with both customers and residents · Manage high priority work using resources efficiently and effectively · Manage the workload and following up any actions if required · Building a strong rapport with field staff and subcontractors · Managing all aspects of subcontracted works to ensure job completion · Dealing with customer queries via phone and email · Hold and be part of regular client / contract meetings, visits to client offices may be required · Minute meetings and action all follow up items · Answering telephone calls, customer liaison and booking appointments · Dealing with incoming and outgoing emails · Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work *Please note that this role is not available for those seeking to work remotely and from home * Free parking * On-site parking Schedule: * Monday to Friday Work Location: In person