Operations Coordinator
Location: Cambridge
Salary: £26,811.20
Hours: 40 hours per week
Shifts: Monday to Friday 8 am to 5 pm
Contract: Permanent
Benefits
* 25 days’ annual leave plus bank holidays, and a day off for your birthday
* Enhanced maternity and paternity leave
* Free access to mental health support, including 1:1 therapy
* Healthcare and wellbeing benefits
* Extra family‑friendly days for key life moments, plus death in service cover
Role Overview
This role sits at the heart of our Service Centre. As an Operations Coordinator, you’ll help keep things moving day to day coordinating couriers, supporting the control team, and ensuring collections and deliveries meet customer SLAs.
Responsibilities
* Coordinating designated couriers to meet customer SLAs
* Supporting drivers and resolving day‑to‑day queries
* Working closely with colleagues across operations and control
* Keeping systems updated accurately (e.g. CityTrak / X‑Despatch)
* Adapting plans and priorities as the day changes
Qualifications & Experience
* Experience in a busy operational or customer service environment
* Confident communicator who can juggle multiple tasks
* Organised, accurate and comfortable using systems
* Basic Microsoft Office skills
* Experience in logistics or courier operations is helpful, but not essential — we’re more interested in the right attitude and approach.
Additional Information
All successful candidates will be required to complete a DBS check.
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