Overview
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Staffordshire County Council, are you customer service focused, a problem solver and someone who enjoys working in a fast-paced environment?
We are looking for a dynamic individual to join our team of skilled ICT Support Officers. The ICT Service Desk provides technical support, advice and information on a wide range of hardware and applications and is the single point of contact for all customer ICT requests, problems and issues. The role supports users across Staffordshire County Council and the ICT community. It is primarily responsible for the provision of first line support, providing efficient problem resolution, advice and support for customers dealing with user applications and laptops including associated peripheral devices. You will make use of corporate standards, best practice and established industrial standards in order to achieve the objectives of the unit.
The post after the initial 2 week in office training period is a hybrid working model based on 2 days in the office and 3 days at home. We will provide a standard laptop and necessary kit but you must have a stable internet connection at home. The post is 6 months fixed term.
Responsibilities
* Taking calls from SCC customers throughout Staffordshire and beyond
* Thinking on your feet and solving issues at first line
* Fielding calls from our busy self service online portal - SmartIT
* Providing excellent customer service at all times
The Ideal Candidate
* Excellent technical ICT knowledge, to include PC hardware, mobiles and tablets, a wide range of software including Operating Systems, Office 365, Active Directory and Active Directory Azure
* Exceptional communication and customer care skills
* Experience of working in a phone based support environment is essential
Interviews will be held within the week commencing 15 September 2025. For an informal discussion please contact Helen Crook, Team Leader, ICT Service Desk at helen.crook@staffordshire.gov.uk
We’re happy to talk flexible working.
Recruitment Process and Equal Opportunities
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
About Staffordshire County Council
We are an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
About the Organisation and Benefits
We recognise that employees are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and a healthy work-life balance. In addition to salary, there are rewards and benefits available to staff.
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