An exciting opportunity has arisen for an experienced, enthusiastic and motivated nurse to join our hard working team!
We are looking for Clinical Triage Nurses to join the Dudley Clinical Hub (Single Point of Access) offering telephone triage, clinical advice and signposting.
Based at Brierley Hill Health and Social Care Centre, the successful applicant will join an integrated, collaboratively focused team employing a proactive clinical practice and knowledge to provide phone triage and clinical assessment skills in order to support urgent care for patients across our health economy.
The Service is the single point of access for patients registered with a Dudley GP for all admission avoidance referrals from professionals and for patients requiring Health and Social Care Services.
The Service operates between 8am and 9pm, 7 days per week, 365 days per year. The successful applicant will be expected to work flexibly throughout this period. The service offers extensive support and knowledge to enable patients to be managed away from the acute setting and to implement the right level of care support to achieve this.
Applicants should be flexible, approachable, have a sound evidence‑based clinical background, be friendly yet assertive, and confident in their own decision making; able to challenge when necessary.
Main duties of the job
The Triage Nurse will provide clinical support, assistance and professional expertise to all healthcare professionals in support of avoiding inappropriate hospital attendances and admissions, then referring onto the most appropriate service for the patient’s needs. Working closely with, and acting as the referral point for the Urgent Community Response Team.
The primary objectives are to prevent unnecessary admission to acute care and to facilitate collaborative MDT management for patients closer to home. The role involves taking telephone referrals from GPs, West Midlands Ambulance Service, Community Nurses and all other health professionals. The triage nurse will be expected to visit patients in their own home, supported by the Medical Lead and Senior Practitioners if required, to maintain clinical skills and competencies.
The ideal candidate will possess excellent communication, customer care and IT skills, be able to prioritise workload without supervision, have an excellent telephone manner and work well on their own initiative as well as part of a team.
Education & Qualifications
* First level Registered Nurse
* Evidence of Band 6 professional development
* Physical Health Assessment
Knowledge & Training
* Evidence of continual professional development
* Post registration experience including mentoring, project working, specialist training, management and development of others
* Knowledge of Primary Care working
* Demonstrates knowledge of research‑based practice
Experience
* Ability to adapt to change
* Evidence of care planning using a nurse model
* Awareness of current community nursing issues
* Pro‑active approach
* Team working experience
* Achievement of defined objectives
* Knowledge of caseload management and leadership/provision of support to others
Communication & Relationship Skills
* Able to commute to meet the demands of the role
* Effective communication with health care professionals and team members
Planning & Organisational Skills
* Motivated – able to motivate self and others to deliver a quality service
* Forward thinking – identify opportunities for improvement in service development
* Flexible – meet the demands of the service
* Enthusiastic – seize the opportunity for personal and service development
Equality, Diversity, Inclusion and Trust Values
* Provides safe, caring and effective services
* Values and behaviours that reflect the Trust values of care, respect and responsibility
* Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check to confirm no previous convictions.
Salary: £39,959 to £48,117 a year (Pro Rata)
Contract
Permanent
Working pattern
Full‑time
Reference number
253-0426-7813936
Job location
Brierley Hill Health and Social Care Centre
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