We are an e-commerce and wholesale company that specialises in corrugated paper board-based food packaging (primarily pizza boxes, kraft paper bags, fast-food takeaway boxes) retailing a high volume of products through our online store and other online ecommerce platforms as well as direct B2B bulk sales to Cash & Carry Wholesalers The successful candidate will require experience in e-commerce and customer service roles. Your role will include: - Managing & creating product listings on e-commerce platforms - Responding to Live chat messages, email & telephone enquiries - Regular pricing reviews against competitors - Dealing with customer complaints - Fully manage customer returns - Manage our relationship with our courier companies - prepare courier labels, arrange collections, resolve any delivery issues - Managing our social media accounts and online marketing Qualities Attention to detail & accuracy Good understanding of online sales platforms Good, confident customer service skills (telephone and written) Ability to work proactively to problem solve Self-motivated, working using own initiative and as part of a small team