Business Support Officer (Triage)
Pay: £14.13 per hour, 37 hours per week, Mon-Fri
Location: Kettering, NN15 7QX (office based)
Length: 3 months (likely to extend)
Opus People Solutions are recruiting on behalf of North Northamptonshire Council for a Business Support Officer to join their team within Housing Solutions function supporting with administration and customer service.
This role is subject to successful Standard DBS check.
As Business Support Officer your typical duties will be:
* To provide frontline administrative and customer service support to the Housing Options team, ensuring efficient triage of homelessness enquiries and accurate case management using Jigsaw (MRI)
* Respond to initial homelessness enquiries via phone, email, and face-to-face
* Create and update cases on the Jigsaw case management system.
* Upload and label supporting documents and evidence to case files
* Signpost customers to appropriate services or escalate to Housing Options Advisors
* Maintain accurate records and data entry to support statutory reporting
* Maintain confidentiality and data protection standards at all times.
Administrative Support Duties:
* Monitor and manage shared inboxes and incoming referrals
* Ensure all documentation is correctly filed and accessible within Jigsaw
* Support the team with appointment scheduling, letter generation, and follow-up tasks
* Assist with compiling data for reports and audits.
The post would require an individual who can demonstrate the following:
* Strong communication skills and confidence in dealing with customers
* Good IT skills, including Microsoft Teams and Excel
* High level of accuracy and attention to detail in data entry and document handling
* Ability to work in a fast-paced environment and manage competing priorities
* Experience in customer service or administrative roles (desirable).
If you are looking for your next role, which will provide you with broad invaluable range of further skills and experience within a highly respected public sector organisation, don't hesitate to apply now!