Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About The Role
The RMM Platform Manager is responsible for leading and evolving Node4’s Remote Management & Monitoring capability across our customers and internal platforms. You’ll own the RMM strategy, platforms and people, driving proactive monitoring, automation, patching and endpoint security while ensuring services are scalable, secure and operationally effective. Working closely with engineering, service delivery and security teams, you’ll lead a high‑performing team and continuously improve how RMM is delivered across the business.
Key responsibilities
* Leading and line‑managing the RMM Platform team, setting clear direction, priorities and performance expectations
* Owning the RMM platform strategy and long‑term technical roadmap
* Ensuring effective workload management, task allocation and delivery against business requirements
* Acting as the RMM subject matter expert, providing guidance and capability uplift across technical teams
* Overseeing day‑to‑day administration and optimisation of RMM platforms, including agent deployment, policies and structure
* Driving automation and scripting to enable self‑healing, proactive maintenance and scalable service delivery
* Defining and executing patch management strategies across operating systems and third‑party applications
* Designing proactive monitoring and alerting frameworks while reducing alert fatigue
* Ensuring endpoint security, vulnerability management, backup and compliance standards are met
* Owning escalations, major incident support and out‑of‑hours escalation where required
* Defining and tracking KPIs, dashboards and operational reporting
* Ensuring documentation is accurate, accessible and fit for purpose
* Supporting acquisition due diligence and integration activities
* Building a culture of continuous improvement, innovation and professional development
What will you bring?
* A strong background in supporting customers in a Managed Services environment
* Proven experience leading and developing a technical team
* Deep knowledge of RMM, monitoring and endpoint management platforms (e.g. N‑Central, Site24x7 or similar)
* Strong understanding of patch management, endpoint security and vulnerability management (e.g. SentinelOne)
* Experience with backup and data protection solutions
* Strong automation and scripting capability
* Confidence engaging with both technical and non‑technical stakeholders
* A structured, proactive and risk‑aware approach to platform management
* A positive, delivery‑focused mindset with strong organisational skills
What can we offer you?
* Hybrid Working
* Private Medical Insurance or Company Paid Health Cash Plan
* Employee Assistance Program
* 25 days holidays plus your birthday off
* Option to purchase additional holiday (up to 5 days)
* Company Pension Scheme
* Life Assurance x 4
* A diverse workforce
* Employee investment with Node4 training Academy
* Family savings and shopping discounts through the Node4 benefits portal.
* Discounted Gym Membership
* Modern facilities with open and welcoming breakout areas
* Company Social events
* Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
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