🚀 Customer & Commercial Change Manager
đź“Ť Bristol (Hybrid) 2 days per week onsite
ÂŁ60,000 + bonus + benefits
Keywords: Commercial Manager, Business Change, Consumer Duty, Governance, Customer Journey, Process Improvement, Risk & Controls, Financial Services, Transformation, Stakeholder Management, Bristol Jobs
We’re supporting a leading organisation to hire a Customer & Commercial Change Manager into a high-impact role operating across customer outcomes, commercial performance and governance.
This is a fast-paced, highly visible position suited to someone who enjoys variety, influence and driving change across a business.
🔎 The Role
You’ll work across the full customer lifecycle (acquisition, sales, retention, pricing & product), helping to:
* Review and improve customer journeys, processes and policies
* Ensure alignment with Consumer Duty, balancing customer and commercial outcomes
* Support business initiatives with insight, challenge and practical recommendations
* Manage risk, breaches and remediation activity
* Deliver exec-level reporting, board packs and governance forums
* Partner with stakeholders from operations through to senior leadership
You’ll need to be equally comfortable in the detail and at a strategic level, often switching between both.
✅ What We’re Looking For
* Experience in business change, transformation or project delivery
* Strong understanding of regulated environments / Consumer Duty
* Experience improving processes, controls or customer journeys
* Confident stakeholder management across multiple levels
* Strong commercial awareness and customer-first mindset
đź’ˇ The Person
* Dynamic & adaptable – thrives in a fast-paced environment
* Resilient & proactive – able to juggle competing priorities
* Curious & analytical – identifies issues and drives improvement
* Commercially balanced – understands both customer and revenue impact
👉 If you’re looking for a role where you can influence change, improve customer outcomes and drive commercial value, get in touch.