Are you an experienced Contact Centre professional? Do you thrive in a fast-paced environment and enjoy supporting teams to deliver excellent customer service? We want to talk to you! We’re looking for a Contact Centre Deputy to support the day-to-day operations of a busy contact centre. Working closely with Contact Centre Managers, you’ll help ensure smooth job allocation, high-quality customer interactions, and the achievement of key performance targets. This is a hands-on role combining customer contact, operational support, and managerial cover. Contact Centre Deputy Salary: £33,000 per annum Hours: 40 hours per week (including weekends or nights as required) Shift pattern: 8-hour shifts between 6:30am – 7:00pm Location: Vauxhall, London Reporting to: Contact Centre Manager Work pattern: Fully office-based Job Description • Support Contact Centre Managers with the day-to-day running of the contact centre • Assist with job allocation and dispatch, ensuring engineers and customers are supported effectively • Answer high volumes of calls from customers and engineers, consistently meeting handle rate targets • Update job boards, manage job tickets, and provide administrative support to the wider team • Act as cover for Contact Centre Managers when required, maintaining professionalism and service standards • Support KPI achievement across handle rate, conversion, and jo...