About Us
At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Team Manager to join our team. As a Team Manager, our people are your customers. You play a pivotal part in putting your team first and inspiring them to be great. We advocate for a People First approach throughout our business with Customer Service as our area of expertise. In our busy contact centre you will relish the opportunity to learn and develop your skills further by working collaboratively with colleagues, other departments and our Clients. It is essential you have passion for management and customer service in order to create an environment for success through regular coaching, engaging and motivating your team. It is also important that you are a confident and experienced leader, with great problem solving skills that can effectively deliver in a fast paced and changeable environment. You will be a self-assured competent manager with experience in delivering effective HR solutions, from return to works to disciplinary procedures. By leading the way you will develop your team’s skills and confidence in order for them to build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.
Primary Job Responsibilities
You'll be a representative for a global Utilities company.
· Previous Management Experience is preferred
· Evidence of effective interpersonal, coaching and leadership/supervisory skills.
· Previous experience working in a call centre environment is essential.
· Excellent telephone, computer/keyboard, verbal and written communication skills.
· Good numeric and verbal reasoning skills.
· Effective problem-solving skills.
· Performance Management skills.
· Client/customer management skills.
· Previous experience in a role dealing with Energy is preferred
Skills/Knowledge/Abilities
Education
Experience Target
Specialized Certifications