Overview
Weekly Pay. What you'll be doing as a Retail Assistant: Greeting customers with a warm and friendly welcome; processing orders and requests in a timely and efficient manner; delivering our brand standards to a level our customers have come to expect; resolving challenges and enquiries with a customer centric mindset; receiving deliveries and replenishing displays to provide maximum product availability; ensuring your workspace and store is kept clean, tidy and welcoming; maintaining supervision of our adult gaming areas; working with colleagues to deliver a culture of togetherness and teamwork; leaving our customers with a memorable experience worth coming back for; helping prepare the store, ready for the following day’s trade.
Responsibilities
* Greet customers with a warm and friendly welcome.
* Process orders and requests in a timely and efficient manner.
* Deliver brand standards to a level our customers expect.
* Resolve challenges and enquiries with a customer centric mindset.
* Receive deliveries and replenish displays to provide maximum product availability.
* Keep workspace and store clean, tidy and welcoming.
* Maintain supervision of adult gaming areas.
* Collaborate with colleagues to promote a culture of togetherness and teamwork.
* Leave customers with a memorable experience worth returning for.
* Help prepare the store for the following day's trade.
Qualifications & Attributes
We're looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value
We don't just hire a person, we hire real life individuals. As a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We're also leading the way in developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don't just take our word for it—we've been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
What we offer
We offer flexible working arrangements, including full or part-time hours, and a supportive shift pattern to balance work and life. Retail Assistant – £12.40 per hour. Shifts: Between 6:45 am and 11:00 pm. Address: Washington Services, A1(M) Junction 64, Portobello, Birtley, County Durham DH3 2SJ. Are you ready to be our next WHSmith Retail Assistant?
Benefits & Additional Information
Here at moto we're looking for enthusiastic, friendly people to join our team, delivering WHSmith's handy range of travel essentials and exceptional customer service as we transform the UK's rest stop experience.
* Up to 1 week's discretionary bonus pay per year paid just in time for Christmas.
* Up to 60% colleague discount across our franchise partner brands.
* Enhanced benefits, including sick pay, enhanced family-friendly benefits and life assurance, part-time hours, with flexible or fixed shift patterns to support work-life balance.
Disclaimers:
* Hourly rates of pay may differ for under 18's; our night shift roles include a premium of £2 per hour.
* Please note this role internally is known as Customer Service Assistant.
* Annual bonus scheme is equivalent to one work week's salary based on average hours worked over a defined period.
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