Job Title: Complex Care Support Worker (2:1 Package)
Location: Surrey (KT area)
Hours: Approx. 84 hours per week (shift-based, 2:1 support)
Reporting to: Clinical Lead / Care Coordinator
Role Overview
We are seeking experienced Complex Care Support Workers to support an individual with high-dependency physical health needs living in the community following hospital discharge. This is a 2:1 package of care requiring consistent, skilled staff to support all aspects of daily living, while safely managing clinical risks and promoting independence and wellbeing.
Key Responsibilities
* Provide full support with personal care, including washing, dressing and hygiene
* Assist with meal preparation and nutritional support
* Support safe repositioning and pressure relief
* Undertake hoist transfers in line with moving and handling plans
* Administer medication in accordance with training and care plans
* Carry out catheter care (including night drainage management)
* Deliver bowel care interventions (following competency sign‑off)
* Monitor observations (including blood pressure where required)
* Support prescribed physiotherapy exercises
* Apply and remove splints as required
* Maintain accurate records and report any concerns promptly
Clinical Skills & Experience Required
Essential:
* Experience supporting individuals with complex physical health needs
* Experience working in 2:1 care settings
* Medication administration training
* Catheter care experience
* Bowel care competency (or willingness to be trained)
* Moving and handling (including hoist use)
* Pressure area care and skin integrity awareness
Desirable:
* Experience supporting individuals with spinal cord injuries
* Understanding of Autonomic Dysreflexia
* Experience with respiratory support or cough assist devices
Risk Awareness
* Changes in physical condition
* Risks associated with reduced mobility
* Signs of infection or deterioration
* Emergency symptoms requiring escalation
Compliance Requirements
* Enhanced DBS
* Mandatory training (Safeguarding, Moving & Handling, Medication, Infection Control)
* Competency-based training (catheter care, bowel care, clinical observations)
* Willingness to complete client-specific training prior to commencing
Personal Attributes
* Reliable and consistent
* Calm under pressure
* Observant and proactive
* Professional, respectful and compassionate
* Able to follow structured care plans
Additional Information
* This is a high-dependency package requiring experienced and confident staff
* Consistency and adherence to care plans are essential
* Full training and competency sign‑off will be required before working independently
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