Role Overview
In this role, you will assist the Store Manager in the day-to-day running of the store. You will take ownership of various duties, ensuring that the store's KPIs are achieved. In the Manager's absence, you will be the first point of contact, motivating the team to drive sales and provide exceptional customer service while exceeding targets and maintaining business standards.
* Ensure customers receive considerate and responsible service throughout their visit.
* Handle inquiries and complaints professionally, resolving issues promptly.
* Maintain personal appearance and dress standards in line with company guidelines.
* Understand and utilize the Customer Service measuring programme and Customer Satisfaction Surveys.
* Achieve and aim to exceed sales targets.
* Interpret relevant Oracle reports effectively.
* Use in-store devices to drive engagement among team members.
* Analyze store data such as Footfall, ATV, and Conversion rates using the store’s dashboard.
* Attract, engage, and motivate customers using visual techniques to promote purchases.
* Ensure weekly briefs are actioned with the team.
* Price merchandise correctly, update prices as needed, and display POS appropriately.
* Keep stock displays clean and presentable at all times.
Training & Development
* Develop internal staff and promote career progression within the group.
* Monitor the Training and Development platform and track staff progress via e-assessments.
* Assist with store recruitment, new starter inductions, and staff training.
* Prioritize management development through the Trainee Management Academy.
Skills/Experience/Knowledge Needed
* Strong verbal and written communication skills.
* Proficiency in IT tools such as Microsoft Outlook, Word, and Excel.
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