I am currently working alongside a global leader in the insurance market, together we are recruiting for a Deskside Support Engineer on a permanent basis to operate out of their head office in Reigate.
Duties:
* Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer’s process and procedures.
* Positively promote the IT Team in order to develop the team profile and that of the wider IT function.
* Participate in internal meetings, as required, in order to share and develop knowledge and best practice.
* Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
To Qualify:
* Excellent communication skills (written and verbal)
* Keen attention to detail.
* Organised and able to prioritise workloads and workflows.
* Approachable and demonstrate outstanding customer service skills.
* Self-starter who can help to formulate tactical plans to achieve department strategy
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