Head of IT
Location: Birmingham - onsite full time
About the Role
We're on the lookout for an experienced and forward-thinking Head of IT to take the reins of our technology landscape. This is a hands-on leadership role, ideal for someone who knows how to align IT with business goals, lead service delivery teams, and make the most of the Microsoft tech stack.
You'll be leading a small but growing IT function, ensuring our systems, infrastructure, and services run like clockwork. Your remit will cover strategy and service management to stakeholder engagement and tech delivery.
Key Responsibilities
* Own and drive the IT strategy in line with business objectives - building a technology enabled business using modern solutions
* Lead IT operations, service delivery and support functions across multiple sites
* Manage and develop the internal IT team and third-party suppliers
* Ensure robust, secure and scalable infrastructure across the business
* Oversee Microsoft stack services (365, Azure, Intune, SharePoint, Teams, etc.)
* Champion ITIL-based service delivery, ensuring SLAs and KPIs are met
* Drive continuous improvement, automation and standardisation across IT services
* Act as the point of escalation for all critical IT incidents and issues
* Support wider technology projects
* Manage budgets, procurement and vendor relationships
* Ensure compliance with data security, GDPR and best practices
What We're Looking For
* Proven experience in a senior IT leadership role - ideally as Head of IT, IT Manager or similar
* Strong background in service delivery and ITIL practices
* Deep knowledge of the Microsoft ecosystem - including Azure, Microsoft 365, Endpoint Manager, etc.
* Strong experience with infrastructure, networking, cloud and security
* Strong communication and stakeholder management skills
* Able to balance strategic thinking with day-to-day operational delivery
* Comfortable working in a fast-paced, change-driven environment
* A collaborative leader who enjoys mentoring and developing teams
Nice to Have
* ITIL certification (v3 or v4)
* Microsoft certifications (e.g. Azure Administrator, MS-900, etc.)
* Experience in regulated industries or working to ISO27001 standards
* IT Audit experience
Sound like your sort of thing?
We'd love to hear from you - apply now or drop us a line to find out more.
Let me know if you'd like this tailored to a specific industry, company size, or anything else! #J-18808-Ljbffr