Location: Newbury or London + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Hybrid Working: Our hybrid approach allows our people to work both in the office and at home, providing flexibility and resources. We do not require specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You will work with your line manager to understand expectations.
Payments Transformation Lead
As Payments Transformation Lead, you’ll play a pivotal role in designing the next generation of our payments landscape, using data‑driven insight to optimise processes and champion innovative, customer‑centric solutions.
Key Responsibilities
* Use data and analytics to uncover payment trends, customer behaviours, and key cost drivers that shape strategic decision making
* Segment customer payment journeys to inform smarter, insight‑led strategies that improve experience and performance
* Scan the market for emerging fintech and innovative payment solutions, assessing their potential impact and fit for our future landscape
* Identify opportunities to streamline and enhance payment processes, driving measurable improvements across KPIs and customer outcomes
* Partner with operations, analytics, billing, and cross‑functional teams to define data needs and translate insights into action
* Evaluate new initiatives through robust modelling and impact assessment, supporting business cases and strategic recommendations
* Lead the delivery, testing and integration of payment transformation projects, ensuring smooth adoption and operational readiness
* Provide clear, insight‑rich reporting to senior leaders, including KPI reviews, post‑implementation assessments, and continuous improvement recommendations
Who You Are
* Proven payments expertise gained in financial services, telecoms, retail, or similarly complex, high‑volume environments
* Strong analytical capability, with the ability to translate data into meaningful insight and strategic recommendations
* Experience coordinating multidisciplinary teams and driving delivery across diverse stakeholder groups
* Solid understanding of regulatory requirements, industry standards, and emerging fintech and payment innovation trends
* Confident communicator with excellent stakeholder engagement skills, able to influence at all levels and bring clarity to complex topics
Inclusion Statement
We are passionate about inclusion for all and encourage people from diverse backgrounds to apply. As a Disability confident employer, we offer an ‘Offer an Interview’ scheme for suitable candidates.
What We Offer
Great pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work, benefits for you and your family, learning tools, and parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulatory standards.
Accessibility
If you require reasonable adjustments or have an accessibility request, please refer to our Careers website for guidance.
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