What you will do:
* Provide first and second line support to the teams across our organisation using ITIL (IT Infrastructure Library) incident management methodologies in FreshService ITSM (IT Service Management) tool.
* Be the first point of contact for support tickets, triaging as appropriate, coordinating 3rd line problems with Developers, Business Analysts, and third parties to ensure issue are resolved or escalated in a timely fashion.
* Lead and provide support for our Azure infrastructure estate ensuring its performance and security exceeds our business defined Non-Functional Requirements.
* Be the organisations champion for Azure best practice, ensuring that continuous improvement of our Azure Estate is a fundamental part of the role.
* Support and assist the wider IT team in day-to-day operations, sharing knowledge and skills as required.
* Maintain our Windows desktop estate and onsite physical infrastructure including VPN (Virtual Private Network) configuration.
* Design and take ownership of monitoring tools including Azure Sentinel, incorporating our Azure BCDR (Business Continuity Disaster Recovery).
* Oversee system security including Azure RBAC (Role based access control), PIM (Privileged Identity Management) & PAM (Privileged Access Management), Microsoft 365 security investigations and mitigations and access reviews.
* Administer systems including Azure, Microsoft 365, ERP (Enterprise Resource Planning), CloudFlare and others ensuring appropriate backup and security is in place.
* Keep up to date on existing and emerging technologies.
* Act as Change Manager alongside the IT operations manager, ensuring the process is fit for purpose and adhered to by the IT team and wider organisation using digital services.
Our values and behaviours
Our values and behaviours set out how we work. Everyone is expected to behave in a respectful and inclusive way.
Behaviours
* Leading the way
* Working as one team
* Being a business
* Focusing on people, including those with lived experience of social work and registered social workers
* Embracing change
* Respecting each other
Values
* Providing a framework for work relationships and how we treat each other
* Providing a framework for customer service
* Providing a framework for achieving our vision and increasing the effectiveness of our organisation
* Creating an environment that promotes job satisfaction and emotional safety
Microsoft and or Azure Fundamentals - but not essential
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