Job Introduction
As a Department Manager you will:
* Be responsible for your own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
* Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise.
* Motivate the team to exceed sales targets by developing skills in product knowledge, cross-category selling, after-sales service, and awareness of other services within Selfridges.
* Manage and lead your team by providing regular feedback and coaching. Recognising talent and development areas, create tailored plans to progress your team using available tools.
* Act upon information and feedback from across the business, such as spotlight, engagement surveys, and team member feedback.
* Ensure the department complies fully with trading standards, health and safety legislation, and all store operating procedures.
* Achieve stock loss KPIs through effective management of procedures, stock loss action plans, and team member training.
* Liaise with and influence VM and B&M teams to improve visual presentation, stock holding, and relay customer feedback, including insights on best and worst sellers.
* Maintain high standards in your department through daily floor walks and checks, following up on required improvements.
A bit about you:
* Commercially minded: understanding the numbers, planning to achieve sales targets, managing stock levels, and reacting to external factors impacting performance.
* Collaborative: building relationships with your team, concession partners, and the wider Selfridges community to drive performance and initiate positive change.
* A retail expert: experienced in customer-focused, fast-paced, high-volume environments, with a passion for and knowledge of supporting your team and developing business opportunities.
* A good communicator: friendly and confident, appreciated by customers, team members, and stakeholders.
* A leader: motivating and inspiring your team to deliver exceptional service and meet sales targets, leading by example, and coaching for performance and change.
* Adaptable: skilled in prioritising and keeping your team calm and focused during times of change.
* Proactive: planning ahead for floor coverage, events, stock, and other business needs, taking full responsibility for your business area's success.
A reflection of our values: a trusted and respected colleague.
This guide summarizes the role, but all team members are expected to be flexible and undertake work as needed to meet the business requirements.
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