Location: Ambleside
Contract: Fixed‑term contract until 31 October 2026
Hours: 5 days per week, Monday to Saturday, 9:00am – 5:00pm
At Travel Chapter, we’re the holiday home people. Behind every great stay is a strong operational team working together to keep homes safe, compliant and presented to a high standard.
We’re looking for a Property Management Support colleague to support our Property Management operation across the Ambleside region on a fixed‑term contract until 31 October 2026. This hands‑on role has a strong focus on property standards, maintenance coordination and compliance. You’ll work closely with homeowners, housekeepers and contractors to ensure properties remain well‑maintained, compliant and ready for every stay.
If you’re organised, practical and enjoy keeping things running smoothly, this could be your next chapter.
What You’ll Be Doing
Supporting daily property operations
* Supporting the smooth running of the local Property Management operation
* Managing and logging emails and phone calls, ensuring information is shared with the right teams
* Completing data checks, basic reporting and spreadsheet updates
* Supporting invoice processing and owner charges, liaising with internal teams where required
* Taking ownership of allocated daily operational tasks
* Supporting Health & Safety processes and compliance standards
Maintenance and compliance coordination
* Arranging and coordinating reactive and planned maintenance works
* Liaising with contractors to schedule jobs, access properties and track completion
* Supporting annual compliance checks, including gas safety, electrical testing and other statutory requirements
* Tracking certification renewal dates and ensuring documentation is in place and up to date
* Escalating risks, delays or compliance gaps to the wider Property Management team
Owner experience
* Building positive, trusted relationships with homeowners
* Responding to owner queries and requests around property care, maintenance and compliance
* Ensuring all owner communication is clearly logged on internal systems
* Supporting proactive communication that contributes to owner satisfaction and retention
Contractor and housekeeper support
* Acting as a key point of contact for housekeepers and local contractors
* Supporting the coordination and communication of maintenance tasks, schedules and property updates
* Helping develop and maintain a reliable local contractor network
* Sharing relevant booking and changeover information with housekeepers
Property checks and standards
* Completing in‑property checks and audits
* Supporting onboarding, spot checks and ongoing standards for housekeepers
* Helping maintain consistent cleanliness, safety and presentation standards across the property portfolio
Supplies, stock and linen support (where applicable)
* Supporting the management and distribution of property supplies
* Monitoring stock levels and highlighting replenishment needs
* Preparing linen for changeover days
* Keeping laundry areas clean, organised and well maintained
* Monitoring linen quality and consumable usage
On‑call support (rota based)
* Participating in an on‑call rota to support urgent property or operational issues outside of standard working hours
* Responding to issues calmly and professionally, escalating where required in line with agreed processes
What you’ll bring
* Strong communication and relationship‑building skills
* A practical, solutions‑focused mindset
* Confidence coordinating maintenance, compliance and reactive issues
* Willingness to participate in an on‑call rota as part of a wider team
* Good IT skills, including Microsoft Office and CRM systems
* Strong attention to detail and numeracy skills
* Ability to work independently, prioritise tasks and use initiative
* Property, facilities or operational experience (holiday letting experience desirable)
* Flexibility and resilience to thrive in a fast‑paced environment
What success looks like
* Properties that are safe, compliant and well maintained
* High owner satisfaction and retention
* Strong contractor performance and timely completion of works
* Clear tracking of maintenance, compliance and certification
* Consistently high property standards
* Effective response to urgent operational issues when required
Why join Travel Chapter?
We’re proud to be a certified B Corp and a people‑first organisation. Our teams are passionate about delivering exceptional stays while supporting local communities across the UK.
This fixed‑term role offers the opportunity to make a real operational impact during a key period, within a supportive and collaborative team environment.
Ready to start your next chapter?
Apply today and help us create unforgettable holiday experiences.
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