Quality Lead (Colleagues) – Homecare (South Manchester)
Salary: £34,000; Working hours: 37.5 hours per week; Contract: Full-time, permanent; Location: South Manchester (office-based with travel across the patch); Requirement: Driver with access to a vehicle
About Be Caring
Be Caring is the UK’s largest employee-owned provider of social care. We’re a social enterprise committed to making a lasting difference in our communities.
We’re values-led: Be Kind, Be Proud, Be the Best You Can Be, Be Happy, Be Safe, Be Involved.
About the Role
This role exists to strengthen the quality of care through the quality of practice. As Quality Lead (Colleagues) you will help ensure colleagues are well supported, well developed and confident to deliver safe, consistent, person-centred care.
You’ll lead and improve the quality of direct observations (best practice) and supervisions (“Be Supported”), working closely with Community Coaches, the Trainer, and our HR team. You’ll identify themes and risks, support colleagues to improve, and make sure learning turns into practical change from induction and onboarding, on-the-job coaching, and bespoke training.
This is a high-impact role focused on developing people and strengthening retention, care continuity and pride in practice.
What You’ll Be Doing
Practice quality & quality assurance
* Lead and coordinate quality assurance activity that improves care delivery standards and colleague confidence.
* Strengthen the quality and consistency of direct observations so they reflect best practice, provide meaningful feedback, and lead to measurable improvement.
* Improve the quality and impact of “Be Supported” supervisions so colleagues feel supported, challenged appropriately, and clear on expectations.
* Review quality of care delivery through observation, supervision insight, feedback and audits.
Coaching and developing Community Coaches
* Support Community Coaches in their practice: planning, completing and writing up effective observations and support sessions.
* Build capability in coaching skills (clear feedback, supportive challenge, action planning, follow-up).
* Ensure Community Coaches have what they need to deliver consistent practice across the patch.
Training alignment and bespoke development
* Feed insight into training needs and priorities - what colleagues are struggling with, what’s working, and where standards need lifting.
* Work with the Trainer to ensure bespoke training and coaching is designed and delivered to meet the needs of colleagues (and reflect client needs).
* Track compliance and impact of training interventions (e.g., attendance, competency sign-off, follow-up observation).
Onboarding, retention and continuity
* Strengthen onboarding for new colleagues so they feel confident, supported and “set up to succeed”.
* Work with local leadership to improve retention and care continuity through early support, follow-up coaching and responsive problem-solving.
Documentation quality and communication
* Conduct Care Notes audits to ensure documentation is clear, accurate and timely.
* Improve practice around reporting changes in client needs and escalating concerns appropriately.
* Strengthen communication pathways so colleagues know what to do, who to contact and how to act quickly and safely.
About You
We’re looking for someone who is confident in practice standards and great with people — supportive, clear and consistent.
You will have:
* Strong experience in homecare/social care delivery and a clear understanding of what “good” looks like in practice.
* Experience coaching, mentoring or supervising colleagues and improving practice standards.
* Confidence giving feedback in a way that is kind, clear and leads to action.
* Strong understanding of safe practice, risk, safeguarding, and escalation.
* Excellent organisation and follow-through — you can track actions and ensure improvements stick.
* Good written skills for documenting observations, supervision outcomes, and audit findings.
Desirable:
* Experience leading quality assurance activity (audits, observation frameworks, coaching practice).
* Experience working alongside training teams to design learning interventions.
* Qualification in health & social care and/or coaching/assessing (or willingness to work towards).
What We Offer
* Annual leave: 33 days (inclusive of bank holidays)
* Employee Assistance Programme (EAP)
* Development: training, qualifications and progression pathways
* Recognition: long service awards, Above & Beyond awards, birthday voucher & annual Christmas bonus
* A values-led, employee-owned culture where your voice matters
Why Join Us?
You’ll be part of a values-led organisation that invests in people and quality. This role is central to creating great care by creating confident, supported colleagues — improving retention, continuity, and outcomes for the people we support.
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