Head of Operations – Swissport
Key senior operational management position within Swissport Western Europe reporting to the Regional Operations Director and deputising for the Station General Manager. Responsible for Swissport Operations at station level.
Responsibilities
* Safety Leader: Implement, oversee and monitor all safety and security measures and KPIs related to people, equipment, facilities and aircraft, driving a positive safety culture.
* Safety Leader: Ensure consistent implementation of people management practices, procedures and processes across the station.
* Safety Leader: Drive achievement of the highest health, safety and security standards across all aspects of service delivery.
* P&L Management: Own and deliver against P&L targets with full financial responsibility, analyzing performance and forecasting to identify trends and improvement opportunities while managing overtime.
* Leadership and Stakeholder Management: Lead, guide, evaluate and develop operational teams to achieve objectives and comply with legislation.
* Leadership and Stakeholder Management: Develop and maintain effective business relationships with key stakeholders (airlines, airport management, customs, control authorities, immigration etc.) to meet targets.
* Leadership and Stakeholder Management: Support people engagement, ensuring recognition and performance management at all levels.
* Quality Focus, Service Delivery and Operational Efficiency: Monitor and track quality standards, continuously improving workflows and services.
* Quality Focus, Service Delivery and Operational Efficiency: Coordinate operations and leadership teams to secure necessary resources for high standards.
* Quality Focus, Service Delivery and Operational Efficiency: Implement corporate processes and KPIs across the unit to deliver quality services.
* Quality Focus, Service Delivery and Operational Efficiency: Drive continuous improvement of safety and quality standards, ensuring compliance and corrective actions.
* Relationship Builder: Build trust within the business, especially with Station Manager peers and Business Unit Heads, plus central functions (Finance, HR, QHSE).
* Relationship Builder: Manage external relationships with key customers to drive operational performance.
* Relationship Builder: Foster a customer‑centric culture, focusing on customer needs and evolving priorities to create value.
Qualifications and Essential Skills
* Ability to embrace change as a constant and unpredictable feature of the work environment.
* Clear communication with customers and staff to articulate Swissport United Kingdom & Ireland direction.
* Build positive and trusting relationships.
* Open to diverse opinions and collaborative approach.
* Embrace an ideas culture to enable teams to be agile.
* Promote flexibility, adaptability and agility for contingency planning.
* Demonstrate urgency and commitment to continuous improvement.
* Highest personal and professional integrity.
* Excellent organisational abilities, attention to detail, prioritise workloads and meet deadlines in a fast‑paced complex environment.
* Excellent working knowledge of business management principles, financial concepts and drivers of profitability and operational performance.
* Fluent spoken and written English.
Swissport and its employees have a strict duty under the Equality Act 2010 not to discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
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