Bereavement Advisor **
We are currently working in partnership with a Local Authority in the Croydon area who are seeking a Bereavement Advisor to join their Bereavement Services Team.
Contract - 3-6 months with a view to extended into a permanent position.
Full Time Hours – 36 Hours per week.
Location – CR9 (on site role)
Rate of Pay - £17 - £20 per hour – Negotiable depending on experience.
Main Duties:
1. Act as a primary contact, providing sympathetic support and advice to the bereaved and other service users.
2. Provide a range of general duties to assist Bereavement Services in providing a service in line with specified standards and customer demands.
Key Responsibilities:
3. Use initiative to resolve queries, complaints and enquiries and follow through to completion.
4. Liaise closely with all other staff to ensure an integrated and consistently high level of customer service.
5. Advise and guide the bereaved over the purchase of memorials, ensuring regular liaison with customers through to receipt and placement of memorial.
6. Be responsible for adhering to the “Charter for the Bereaved” and to act as the initial contact point for Charter information and enquiries.
7. Raise purchase orders, progress delivery, check and process invoices relating to areas of individual responsibility.
(Full JD can be provided following application)
*We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity*