Detailed job description
and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualifications
Essential criteria
1. Vocational level 3 qualification in related field or equivalent knowledge of administrative processes
2. GCSE English Language or equivalent
3. Typewriting/word processing RSA III or demonstrable equivalent experience
4. Good educational background
Desirable criteria
5. Medical secretary diploma
6. NVQ3 Business and admin
Experience
Essential criteria
7. Relevant experience in the role of Medical Secretary and/or appropriate secretarial experience and qualification
8. Recent experience of Microsoft software package, including Word and Excel
Desirable criteria
9. Shorthand and/or minute taking
10. Supervisory/line management experience
Technical Skills
Essential criteria
11. Excellent communication skills, both written and verbal
12. Demonstrable PC and secretarial skills
13. Demonstrable ability in the use of medical terminaology
14. Ability to plan, organise and prioritise own workload and that of others
15. Ability to supervise the workload of junior secretarial/clerical support staff within the Consultant teams
16. Ability to build good working relationships at all levels
17. Ability to identify solutions to problems, mainly based on precedent
18. Ability to work under pressure
19. Ability to work flexibly according to the needs of the service
20. Ability to work as a team member as well as individually using own initiative
Knowledge
Essential criteria
21. Ability to understand Trust procedures and policies relating to the role
22. Understanding of the requirements of the Data Protection Act and Freedom of Information Act and their application in the workplace
Personal Attributes
Essential criteria
23. Professional approach and pleasant manner
24. Confidence in dealing with patients, relatives and Health Service professionals, by telephone and in person, in sometimes distressing situations
25. Demonstrate effective customer service skills, understanding the importance of maintaining ownership and responsibility for the resolution of enquiries
26. Appreciation of patient-centred care
27. Willingness to learn