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First Line Support Analyst | £27K-£30K DOE | Hybrid (3-5 Days in Office) | Career Growth
We’re on the lookout for a First Line Support Analyst to bolster a small, hardworking IT support team in a large well known retail business. This is a brand-new role, created to strengthen the department and improve service delivery. If you're passionate about IT, customer service, and problem-solving, this could be the perfect opportunity for you!
Why Join?
Fast Progression – Hands‑on training, real‑world experience, and a clear path into Second Line Support
Internal IT Support – Supporting a large branch network across the UK, with some international involvement
Broad Technical Exposure – Work with Windows, iPhones, Active Directory, MDM, Azure AD, Exchange, and hybrid domains
Be the Face of IT – First point of contact for users, troubleshooting issues, and delivering excellent customer service
What You'll Be Doing:
* Providing first-line technical support to internal users across the business
* Diagnosing & troubleshooting IT issues via phone, email, and ticketing system (handling 10-40 tickets a day)
* Managing Active Directory, Azure AD, and Exchange, including new user setups
* Supporting Windows and iPhone users, plus mobile device management (MDM)
* Assisting with Meraki networking, hybrid domain management, and on‑prem/cloud environments
* Working closely with the infrastructure team on projects and learning as you go
What We’re Looking For:
* IT Support Experience – Ideally 1st Line, but 2nd Line knowledge is a bonus
* Customer Service Focus – If you’re great with people, we’ll help you with the tech!
* Tech Enthusiast – Logical problem solver, loves troubleshooting, and enjoys learning
* Knowledge of Active Directory, Azure AD, Exchange, and Meraki is a big plus
* Google it & Figure it Out Mentality – We don’t throw people in at the deep end… but sometimes it happens!
The Details:
📅 On-Call: Potentially, based on performance (Small rota)
🎯 Bonus: Performance-based, typically after 12 months
🛠 Training: On-the-job & support from the Infrastructure team
🚀 If you're a tech-savvy problem-solver who thrives in a fast-paced, hands-on environment, APPLY NOW! 🚀
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