Role: Rent Recovery Support Officer
Location: Ilford, IG11NY
Overall Role Purpose:
The Rent Recovery Support Officer is responsible for maximizing rent recovery from customers in Temporary Accommodation and Council Housing in accordance with established procedures. The role involves systematically contacting tenants to pursue rent arrears, responding to inquiries in a timely manner, and carrying out transactional and administrative tasks. The officer is also responsible for transferring cases to the 2nd Stage Rent Recovery team, Court Officers, and the Complex Case Team in adherence to rent arrears policy. Accurate record-keeping of all recovery actions, monitoring impacts, and assisting customers in managing arrears during transitions between temporary accommodation solutions are integral aspects of this role. Collaboration with relevant agencies to optimize income for both residents and the organization is essential.
Knowledge:
- Knowledge and awareness of Local Government operating processes and decision-making processes.
- Familiarity with the Housing Act 1996 Parts VI and VII (as amended by the Homelessness Act 2002) and related secondary legislation.
- Understanding of the rights and obligations of landlords and occupants in the public and private sectors.
- Knowledge of Housing Benefit and regulations.
- Awareness of the Welfare Ref...