Under the general guidance and supervision of the Health Club Manager, it is essential to ensure that associated areas are cleaned, free of abstractions and risks to the standards established to meet the need. To provide a consistent, professional approach to all guests through the highest standards of product and service.
To actively contribute to meeting and exceeding hotel targets.
Responsibilities:
* To deep clean guest areas allocated daily.
* To ensure that designated areas are clean, tidy and amenities available during peak and off-peak hours.
* To ensure store rooms are tidy and clear to the required standard.
* To undertake special duties (e.g., high cleaning, changing area cleaning) directed by the Manager and other ad-hoc tasks.
* To report all disciplinary and grievance matters immediately to the Manager.
* To ensure that customer supplies and accessories are replenished as required.
* To ensure that Lost property is reported in line with Hotel's Policy.
* To ensure that maintenance issues are communicated to a Duty Manager on duty.
* To ensure that deep/specialist cleaning is carried out when requested in line with the Hotel's procedures.
* To attend training and departmental meetings as requested.
* To follow all health, safety, and hygiene requirements when undertaking tasks throughout the Hotel.
* To ensure all Personal Protective Equipment is used as required when carrying out tasks.
* To take care of all Hotel equipment required to carry out duties and to report defects immediately.
* To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty.
Costs and Efficiency:
* To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure.
* To deep clean all allocated areas to the set standard by following the Health Club Manager guidance.
* To clean the number of allocated areas in line with the productivity levels required by the department budget.
* To ensure all provided work tools/equipment are well maintained and in proper functional order.
Customer Relations:
* To report directly to the Health Club Manager.
* To respond to guest comments positively, passing feedback to Manager as appropriate.
* To project a positive image to the Hotel at all times through manner and appearance.
Requirements:
* Attention to details.
* Someone who is passionate about exceeding guest expectations.
* Confident team player who can create and maintain a positive attitude with a CAN-DO mentality.
* Ability to work to strict timescales.
* Comfortable to work in a high-pressurized environment.
* Ability to smile at all times.
* This role requires an element of manual handling.
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