Team Leader
Salary: £29,000 per annum, plus company benefits
Location: Bristol, BS1 6NA
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 8:30am until 5pm with 1 hours unpaid lunch break
Work model: Fully onsite
Williams Lea seeks a Team Leader to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The primary focus of the Office Services Team Leader will be to manage the day to day services in Bristol supporting the Office Manager.
Key responsibilities
1. Meet and wherever possible exceed targets and expectations set, on an individual and team basis
2. Undertake any reasonable duties as requested by Office Manager
3. Be responsible for the day to day running of the team
4. Ensure that the workload and team is staffed correctly i.e. absence and holidays
5. Conduct and manage onsite training needs
6. Monitor staff attendance and timekeeping and respond to issues
7. Management of absence process and procedures making sure cover is in place in all areas
8. Liaise regularly with the Senior Operators to give updates on workflow, deadlines and problems so that Client requirements can be effectively managed
9. Conduct Team meetings and regular 1-2-1 sessions, ensuring effective communication
10. Support the Office Manager with all Annual and Interim reviews
11. Relate accurate information to users on progression of their work
12. Ensure the team is working efficiently and effectively to complete the SLA's
13. Investigate errors within the team and provide a full written report to the Office Manager
14. Arrange fortnightly management information to be given timely to the Office Manager
15. Support colleagues and work as a team in order to achieve the best results for the clients
16. Able to represent and communicate issues on behalf of the Office Manager
17. Health and Safety
18. Local induction for DACB new joiners
Personal attributes
19. Ability to lead a Team
20. Previous Supervisory experience
21. Previous H&S experience would be an advantage
22. Not only lead the team but act on its behalf
23. Attention to detail - 100% Accuracy Target
24. Customer Focus
25. Delegations Skills
26. Drive for results
27. Effective communication - Listening & Written
28. Ability to escalate as a Team Leader to the Office Manager or Client
29. Planning and organising - Managing and measuring work
30. Accountability and responsibility - Courage
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
31. 25 days holiday, plus bank holidays(pro-rata for part time roles)
32. Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
33. Life Assurance
34. Private Medical Insurance
35. Dental Insurance
36. Health Assessments
37. Cycle-to-work scheme
38. Discounted gym memberships
39. Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
View our Privacy Notice