APS Engineer
Location: Solihull
Contract: Full-time, Permanent, hybrid
The Role
We're recruiting an Application Production Support (APS) Engineer to join a busy enterprise IT team supporting critical business applications for this well known Financial services organisation. This role focuses on monitoring application performance, managing production incidents, and ensuring systems remain stable and available for users.
You'll play a key role in diagnosing and resolving technical issues, working closely with internal teams and third-party providers, while using Dynatrace to proactively monitor system performance and identify root causes of incidents.
This is a great opportunity for someone with application or production support experience who enjoys troubleshooting, working in fast-paced environments, and developing their expertise in monitoring and observability tools within a large, regulated organisation.
Key Responsibilities
1. Provide Application Support - Deliver 1st and 2nd line technical and functional support for business-critical applications, ensuring issues are resolved efficiently.
2. Manage and Own Production Incidents - Take ownership of incidents from initial triage through to resolution, providing clear updates to stakeholders and escalating where required...