We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
The purpose of this role is to provide an efficient administrative service to the Heating Team, working with internal and external partners to ensure that regulatory processes are followed through to completion within timescale .
Working alongside our contractors and customers to overcome difficulties and improve the customer journey whilst ensuring overall compliancy is maintained.
This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
This is a 12 Month Fixed Term Contract / Secondment position
This role can be based in either The Midlands or the South, applicants from both locations will be considered.
What you'll achieve
Assist in the ownership of the customer journey by providing crucial works order management that is vital for all areas of delivery
Responsible for providing financial monitoring support and analysis to Senior Management utilising the current management system
Accountability in Producing payment schedules, process invoices, chase valuations and manage payments
Lead operationally on CRM Task Management directly liaising with customers thereby ensuring that all queries are resolved to their satisfaction
Responsible for Processing works orders, Purchase Orders Valuations and inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed repair works
Highlight any issues of contractors not accepting jobs within SLA’s and address with contractor directly, escalating persistent issues to the Contracts Operations Manager
Accountable for facilitating and communicating urgent referrals and delays in relation to Gas Delivery works
Ensure the timely and accurate processing of legal compliancy and repair data to support business activity
Responsible for Maintaining and updating team handbooks
Supporting the Contract Operations Manager and Senior Officers in the Delivery of the service area as neededWhat you'll bring
Essential skills
Strong communications with written and verbal directions effectively with technical and non-technical audiences
Computer literate - Microsoft Word, Outlook, Excel, and Teams
Educated to GCSE level or equivalent including English and Maths
Any relevant NVQ or other similar qualification desirable - for example Customer Service or Business Administration
Experience of data analysis and management reporting
Exceptionally customer orientated and detail focused and demonstrates a passion for delivering consistently good customer outcomes
Gas Awareness Level 2 (can be given)Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
Online application
Interview(s)
Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check