Overview
Permanent, full-time, hybrid (3 days per week in an office) #LI-Hybrid #LI-MH1
Support trading platforms in the areas of onboarding, administration, functionality and connectivity for futures/options, securities and FX markets.
Responsibilities
1. Serve as initial point of contact for trading related questions and issues
2. Onboard, maintain, and decommission traders on futures, fixed income, equities, and FX trading applications
3. Above average knowledge to support several futures trading applications including but not limited to CQG, CTS, Trading Pro, Trading Technologies, TOMS and IRESS. Plus exchange tools such as; WebICE and ClearPort
4. Interact with trading system vendors to resolve firm related issues and outages
5. Work closely with internal Stone X departments including Compliance and Risk
6. Interact with futures exchanges to resolve firm related issues and outages
7. Understand and explain features and functionality of trading applications
8. Assign products and risk controls to users and accounts per Risk Department
9. Acquire and maintain any licensing or certification as required
10. Provide support on global markets open 24/6
11. Inform customers of StoneX order entry practices and policies
12. Establish and maintain relationships with customers and employees
13. Maintain prompt and regular attendance
14. This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed
Qualifications
15. Fixed Income and equities experience a plus
16. Extensive experience in futures or FX marketplace/customer service
17. Ability to work in a team environment as well as independently
18. Strong analytical and judgment skills
19. Ability to work well under pressure in a fast-paced environment
20. Good verbal and written communication skills
21. Strong work ethic and emphasis on attention to details
22. Strong typing and computer skills
23. Strong interpersonal skills