Role: Assistant Store Manager
Location: Chichester
Job type: Permanent, Full-Time (40 hours)
Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work, now is a great time to join our journey and build your career.
Who are we? For over 30 years, we've travelled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold.
We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp™.
Equality and inclusion isn’t just an aspiration but our standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
Role Overview
Putting the customer at the heart of everything, you will support the Store Manager in managing your store to maximize profitability through sales, cost management, and delivering our brand. You will create a fun and inspiring atmosphere, support team development, and ensure high standards are maintained according to company guidelines.
Role Responsibilities
* Leading by example with high standards of behaviour, maintaining brand integrity
* Driving and exemplifying customer service standards to exceed expectations
* Training, coaching, and developing your team, supporting appraisals and performance reviews
* Analyzing financial data and using local knowledge to maximize sales and support decision-making
* Ensuring the store operates within budget through effective scheduling and cost controls
* Planning and organizing to implement the retail plan successfully
* Liaising with Head Office to optimize stock management
* Adhering to procedures related to cash, stock, health and safety, security, and loss prevention
* Executing visual merchandising standards, including sales and seasonal launches
* Complying with all policies, procedures, and legal obligations, including GDPR
* Assuming store responsibilities in the absence of the Store Manager to ensure continued success
Role Competencies
* Delivering excellent customer service focused on needs and satisfaction
* Aligning with the company's social and environmental mission
* Offering alternative shopping channels to customers
* Providing product training and awareness of multichannel offerings to the team
* Championing the company's vision and values in store
* Providing learning, development, and coaching opportunities for the team
* Using local knowledge and creativity to maximize sales opportunities
* Managing store operations effectively to meet budget targets
Benefits of working with us
* 25 days holiday plus bank holidays
* Perkbox platform with discounts and wellbeing content
* THRIVE learning management system
* Dental Insurance (employee funded)
* Pension scheme and 24/7 support services
* Critical illness and death in service cover for salaried staff
* Sick pay allowances
* O2 phone discount
* Eye tests and glasses contributions (qualifying roles)
* Sabbatical leave (based on service)
* Enhanced family-friendly policies including maternity leave
* Refer a friend scheme
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