Pay: £32,061 starting salary.
Role Purpose
Support the Leisure & Events service across teams to assist with the development and promotion of the facilities and services in line with the Service Plan and Council strategies.
Main Responsibilities
* Assist with the development activity within Leisure & Events and associated operations, collating research and data with set guidance to present ideas for the commercialisation of the business.
* Provide straightforward collation and analysis of data.
* Assist with the creation and co‑ordination of processes and systems within the service to aid efficiency.
* Provide a focused and engaging approach to business development across leisure, events and culture seeking to resolve any barriers by communicating openly and challenging unhelpful behaviour.
* Build supportive, positive and trusting relationships with others to support the delivery of the service.
* Assist with the development of projects within the service to recommend, create and implement more effective ways of working that will enhance the customer experience.
* Contribute to and celebrate the success of the whole team, recognising different customer and colleague needs.
* Proactively approach interactions with customers, using diplomacy and tact where issues could become contentious.
* Work with the corporate marketing team on communications and promotions linked to digital commercial activity including printed material, websites and social media.
* Support the service with closedown information on a yearly basis acting as a champion in this field.
* Provide procurement support to the Leisure & Events team.
* Act as a complaints officer for the service unit.
* Attend meetings and take minutes where required.
* Monitor Freedom of Information requests and support the service in replying to these requests.
The Ideal Candidate
* 3 A levels, NVQ 3, HND or diploma (or equivalent experience).
* Good knowledge of processes and procedures and the risk of non‑compliance.
* Experience of collating and analysing data.
* Experience of delivering creative solutions to a range of problems.
* Knowledge of financial and administrative systems.
* Good knowledge of ICT including Excel, Word, Outlook and other programmes relevant to the role.
* Understanding of social media platforms and systems.
Personal Qualities and Attributes
* Excellent organisational skills and efficient and strong emphasis on attention to detail.
* High level of resilience and calm under pressure.
* Flexible approach to case work, understanding different customer needs.
* Ability to use effective interpersonal skills to develop solutions to a range of problems.
* Ability to provide advice on a range of issues within set guidelines.
* Ability to co‑ordinate processes and systems in relation to workflow management.
* Must be able to travel, using public or other forms of transport where they are viable, or by holding a valid UK driving licence with access to own or pool car.
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
Reasonable Adjustments
We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive. If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly.
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