Posted: 12h ago
The role
Location: Amersham Job Type: Contract Industry: Business Transformation Job reference: BBBH439573_1781685003 Posted: about 3 hours ago
Customer Service Specialist - German OR French speaking
Customer Service Specialist - German OR French speaking
The location of the role is Amersham (hybrid working - 3 days per week onsite).
The duration of the contract is 12 months.
The pay rate on offer is £15.59 per hour (via PAYE). (37.5 hours per week)
Preference for candidates who are bilingual in English and German OR French
Key accountabilities of the role
Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teamsOpening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely mannerInvoicing of service interventionsDispute HandlingDeep dive into stock discrepancies and follow upPhysical Inventory supportActivating contracts within in-house systemsWork as part of a team and adopt a flexible approach to maintain and improve the quality of serviceTo provide excellent customer service for customers, both internal and externalBuild close relationships with customers and commercial partners and respond to queries in a timely and professional manner.Provide knowledge and accurate information to customers.Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.Experience, Skill requirements & qualifications
Written and oral fluency in English (an additional European language Spanish, Italian, French preferably)Excellent communication and interpersonal skillsExcellent organisational skills and ability to prioritise workloadProblem solving skills, initiative, proactive / pre-emptive and strong attention to detailCompetent MS Office skills and be comfortable working with different systemsPrevious client and customer service experienceAbility to work well in a busy customer service environmentAttention to detail and ability to prioritiseFlexibility and willingness to work as a team member
