Who We Are Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit. Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino, Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo, and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people. Benefits We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer: 50% off food and beverages in all of our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentives Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance program: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme Main Responsibilities Meet and greet customers, assisting with any queries. Ensure that all customers are dealt with in an efficient and courteous manner. Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey. Receiving and logging telephone calls and other communications to the venue. Who You Are Excellent customer service skills. Courteous and friendly outlook. Good grooming and presentable. Customer service experience in previous roles. Team player. Flexible attitude. Pro-active approach, able to work autonomously. Able to communicate on all levels including senior management. Good IT skills in normal Microsoft applications (Word, Excel,). A high level of personal integrity. A strong work ethic with a passion for exceeding expectations. Show respect and appreciation to all. Encourage and contribute toward a culture that supports everyone to be the best that they can be Please Note: You must be aged 18 or above and have the right to work in the UK