Job Description An opportunity has arisen for the role of Weekend Coordinator at the Home Instead Braintree, office. As a result of our continued success and growth we have an opportunity to add to our team. The role equates to 35.5 hours per weekend worked. As one of our Weekend Coordinators you will be an ambassador for the excellent service we provide to our clients. You will be part of an organisation that strives to be outstanding in all aspects of its client’s experience. Job Description: A lively interest in the life and stories of our valued clients A great communicator Do you have exceptional organisational skills? Do you prefer working weekends? Annual Salary £11,971 Annual holiday 20 days pro rata. Minimum 26 weekends per year Benfits include Health Cash-Plan, high standard of training, social events and discount cards Job requirements: Primarily home based You will be responsible for answering calls for our out of hour’s weekend service. You will ensure that calls are answered promptly and professionally and that detailed notes are taken of the reported issue. You will ensure that appropriate action is then taken and effectively communicated and recorded in our care management system, .You will also be monitoring the companies generic Email address. Examples of the type of calls received maybe Care Professionals reporting health and safety concerns for clients, logging client wellbeing information, dealing with scheduling issues such as staff sickness, vehicle breakdowns etc. You will be responsible for reallocating field-based resources to cover calls and keeping clients and/or their families informed and updated. You will also be making general courtesy call to clients and checking in with Care Professionals