This post is only open to internal applicants.
Assistant Performance & Operations Manager GI
Band 5
Main area GI Surgery Grade Band 5 Contract Permanent: This role will be based on site 5 days a week Hours Full time - 37.5 hours per week Job ref 387-S5259-TJ
Site Bristol Royal Infirmary Town Bristol Salary £31,049 - £37,796 pa Salary period Yearly Closing 09/07/2025 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
The GI Surgery Department are looking for an Assistant Performance and Operations Manager (APOM) to join their team. This is an exceptional opportunity to take on a challenging, high profile role within the Division of Surgery. Based in the Bristol Royal Infirmary, the post holder will be responsible for the day-to-day operational running of the GI Surgery Department. Working with the Performance & Operations Manager, the successful candidate will play a pivotal role leading a team of administrators, whilst working closely with clinical & management teams.
Main duties of the job
The successful candidate will ideally have an operational background working within healthcare and have the ability to communicate effectively with staff and patients. They should demonstrate strong leadership skills, positivity, resilience and enthusiasm. A proven track record in delivering service improvements would be advantageous and a passion to improve patient care is essential. In return, you can expect to work in a fast-paced environment, working with a variety of clinical and non-clinical staff, in a role which is challenging but rewarding.
Working closely with the Performance & Operations Manager, Deputy Performance & Operations Manager and clinical and administrative teams, to ensure capacity is fully and flexibly utilised to treat patients, to ensure both clinical requirements and Trust service objectives are achieved. This role will take part in the patient-flow arrangements in the Division and work to achieve aims of the Trust-wide Patient Flow projects.
The GI Surgery department have a proven track record in supporting its team in their professional and personal development, with an excellent record of colleagues progressing onward.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description attached to this vacancy.
Person specification
1. A pride in the quality and accuracy of your work and attention to detail
2. Co-operative, helpful and flexible attitude to work
3. Genuine interest in the structure and work of the Trust
4. Willingness to undertake training and develop additional skills
5. Forward thinking, innovative and proactive approach to work
6. Remain calm in stressful situations with strong resilience
Skills and Abilities
* Excellent organisational and administrative skills with a high level of accuracy
* Ability to manage own workload, including delegation to meet deadlines
* Flexibility to respond to change and lead team through change
* Good interpersonal and communication skills, able to communicate effectively with patients, carers and MDT
* Flexible working practices to meet demands of service
* Proven ability to analyse complex problems and to develop practical and workable solutions to address them
* Ability to work as part of a team
* Excellent IT skills, including ability to develop training manuals
* Proven ability of data manipulation and creating reports from complex data
Knowledge & Experience
* Experience of managing a range of staff and adhering to HR Process
* Experience of motivating and developing a team
* Experience of managing complaints and incidents to resolve in a timely manner
* Proven experience of formally training and managing staff performance
* Experience of working in a multi-disciplinary team and liaising with key stakeholders to drive continued service improvements
* NHS or public sector experience
* Knowledge of targets and KPI for elective and urgent patient care
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
Employer certification / accreditation badges
Name Josie Smith Job title Performance and Operations Manager - GI Surgery Email address josie.smith@uhbw.nhs.uk Telephone number 01394 881126
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