Managing Director of Ivyline Ltd - Delivering results for the retailer through innovation
Job Title: Operations Manager
Company – Ivyline Ltd
Department: Operations
Ivyline is a Warwickshire based SME that specialises in design and contract manufacture of design-led home and garden products for retailers in the UK & beyond.
Role Purpose:
The Operations Manager will oversee and optimize our third-party warehouse operations and the internal operations team to ensure efficiency, cost-effectiveness, and continuous improvement. This role will be responsible for driving operational excellence by managing KPIs, monitoring costs, ensuring packaging and logistics standards are met, and supporting team development.
Key Responsibilities:
1. 3PL Warehouse Performance & KPI Management
* Implement and maintain a dual KPI structure (warehouse provider’s KPIs and company KPIs).
* Conduct regular warehouse visits, including weekly on-site checks by a team member, to monitor performance.
* Perform spot checks to ensure compliance with agreed processes and standards.
2. Strategic & Tactical Planning
* Develop a monthly tactical plan for both the internal team and warehouse, stored as a live document on a shared drive.
* Build a 1-3-6-9-12 month forward-looking operational plan, detailed in the short-term and high-level in the long-term, covering key initiatives (e.g., Christmas stock packaging orders).
* Lead, grow, and mentor the operations team, delegating responsibilities to aid professional development.
* Conduct regular touch-points, weekly KPI meetings, and “4P” (People, Process, Performance, Planning) meetings to track progress and address issues.
4. Cost Control & Invoice Verification
* Monitor warehouse costs (storage, picking, transport) against budget.
* Review and verify monthly warehouse invoices, delegating elements to team members where appropriate, and challenge discrepancies.
5. Packaging & Quality Assurance
* Monitor packaging effectiveness and its correlation with breakages.
* Research and design improved packaging solutions as needed, including specific requirements for certain sales channels (e.g., Faire).
* Ensure the warehouse uses appropriate packaging materials (e.g., correct tape and labeling).
6. Logistics & Inventory Management
* Ensure pallet numbers and stock value per pallet align with forecasts and targets.
* Develop and implement a pallet consolidation plan to minimize unnecessary storage costs.
* Track the full order life-cycle: order receipt, warehouse processing, dispatch, and customer delivery performance.
* Work with cross-functional teams to analyze credits, breakages, and replacements; identify trends and recommend solutions.
* Produce actionable reports and visual analysis (graphs, dashboards) for senior leadership.
* Manage and coordinate customer reworks, liaising with the warehouse on required actions and timelines.
8. Customer Delivery & Compliance
* Ensure compliance with all Customer Delivery Requirements and identify improvements in delivery processes.
* Advise on systems and provide training as needed to enhance operational workflows.
* Partner with Product Development (PD) to ensure products are delivered in the most efficient and cost-effective way.
Skills & Qualifications:
* Proven experience as an Operations Manager or in a senior operations/warehouse management role.
* Strong leadership and people development skills.
* Excellent analytical and problem-solving abilities.
* Financial acumen with experience in budget monitoring and cost control.
* Strong organizational and planning skills with an ability to manage both tactical and strategic initiatives.
* Excellent communication and stakeholder management skills.
* Knowledge of packaging processes, logistics operations, and supply chain best practices.
KPIs & Success Measures:
* Achievement of agreed KPIs for warehouse and internal operations.
* Reduction in operational costs through improved efficiency and pallet consolidation.
* Improved order accuracy, reduced breakages, and higher customer delivery satisfaction.
* Development and progression of operations team members.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries
* Retail
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