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CluePoints is a fast growing AI / SaaS solutions provider to the Life Sciences industry. Our software enables both risk planning and operational risk monitoring that utilizes advanced Machine Learning & Statistical algorithms to determine the quality of clinical trial data during and following study execution. Due to hyper-growth, we are expanding our internal team and seeking an IT Support Engineer to provide best-in-class service and technical support across our locations. The role will be based in the vicinity of London, UK (Remote with a 2 days per month in the London office, plus additional days as required).
Job Requirements
* 3-5 years experience in corporate IT environments with strong focus on end-user support
* Demonstrated experience with:
* Windows, Mac, and/or Linux workstations
* Microsoft 365 administration and Windows 365
* Microsoft Entra ID management
* Azure cloud services
* Mobile device management
* Jira Service Management or similar ticketing systems
* Understanding of IT security principles and regulatory compliance requirements (SOC2, GDPR)
* Strong customer service orientation and ability to explain technical concepts to non-technical users
* Familiarity with ITIL practices
* Experience with JAMF or similar MDM solutions is a plus
* Networking fundamentals
* Strong analytical and problem-solving aptitude
* Ability to prioritize tasks and manage multiple requests in a fast-moving environment
* Team player with excellent communication skills
* Bachelor's degree in computer science, information technology or related fields, or equivalent relevant experience
* Ability to travel occasionally for short trips to Belgium
Job Responsibilities
* Maintaining corporate IT infrastructure including workstations, system software, M365 and SaaS/Cloud based applications
* Managing mobile devices and subscriptions
* Supporting Microsoft Entra ID and access management
* Diagnosing and resolving hardware, software, networking, and system issues and outages
* Replacing and upgrading defective or outdated components when necessary
* Monitoring system performance to ensure everything runs smoothly and securely
* Providing end-user technical support and training
* Creating and maintaining IT documentation, assets inventory, and process guides
* Supporting employee onboarding and managing IT accounts/requirements
* Contributing to IT infrastructure improvement initiatives
* Ensuring compliance with regulatory requirements (SOC2 T2, GDPR, NIS2)
* Implementing and maintaining basic IT security controls and practices
Job Benefits
* Flexibility is part of our DNA
* Many activities are organized during the year such as team lunches, happy hours, team buildings, holiday parties and many other celebrations!
* At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
* You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.
* You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
* Competitive salary & benefits
Seniority level
* Entry level
Employment type
* Contract
Job function
* Information Technology
Industries
* Pharmaceutical Manufacturing and Software Development
London, England, United Kingdom
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