Duty Manager – Malmaison, Cheltenham
Location: Cheltenham
Salary: Up to £33,000 incl. TRONC, 45 Hours per week
Contract: Permanent, Full‑time
About the Role
A hands‑on manager in a busy Food & Beverage Department, working across the F&B and Front Office teams. You will assist in the smooth running of all customer‑facing departments – from breakfast and checkout to checking bedrooms with Housekeeping.
Your experience and development path: Junior HoD → Senior HoD → Head of Department → DGM.
Responsibilities
* Lead and support team across departments to deliver excellent customer service.
* Oversee daily operations in Food & Beverage and Front Office.
* Co‑ordinate with housekeeping for room checks and standards.
* Manage scheduling, staffing and break coverage.
* Implement guest relations strategies and promote local business trends.
* Assist in training and development of staff.
Qualifications
* 3+ years experience in a busy Food & Beverage or hospitality environment.
* Strong leadership and people management skills.
* Excellent communication, problem‑solving and organisational ability.
* Knowledge of guest relations and local market activity a plus.
* Ability to work flexible shifts up to 45 hours per week.
Benefits
* Heavily discounted staff rooms at Malmaison, Hotel du Vin and Frasers Hospitality.
* Discounted Friends & Family rates.
* 35% off dining at Brasseries and Bistros.
* Fully funded apprenticeship programmes.
* High‑street shop, holiday and experience discounts.
* Cycle‑to‑work scheme.
* Health & dental plans from £5 per month.
* Referral scheme up to £1,500.
* Well‑being calendar & wellness programmes.
* Instant pay access via Wagestream.
* Complimentary stays on 1st, 3rd and 5th anniversaries.
* Supporting The Brain Charity.
* Employee Assistance Programme (free, confidential advice).
Other Benefits After Probation
* Private medical healthcare.
* Bonus plan based on KPI.
* Critical illness cover.
* Life assurance.
Sustainability Goals
* 100% renewable electricity.
* Minimum 70% waste recycling.
* Chemical‑free cleaning and eco‑friendly enzyme system.
* Volunteer work with sustainable charities (2 days per year on full pay).
Equal Opportunity Employer
* Frasers Hospitality, Malmaison & Hotel Du Vin welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Apply now and join a vibrant team dedicated to excellence.
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