Job Overview -Responsible for the delivery of hard services activities in compliance with contract SLAs at the County Hall Complex -To carry out duties inline with Mitie's Policies and Procedures -To drive and promote Mitie's Values and Behaviours -Drive the highest level of results appertaining to H&S -Ensure company & account objectives/initiatives are implemented & monitored. -Driving the highest level of performance from the Operational Delivery Teams and Contractors -Ensure best practice guidelines are adhered to and continuously improved -Identify risks & opportunities both commercial & operational. -Take a continuous improvement approach to all plant / assets and building fabric Main Duties -Assume AP responsibilities including Low Voltage AP, Working at Height AP, Hot Works AP for the County Hall Complex -Attend training courses as required -Manage a team of 6 engineers -Provide operational support, information and reports as requested to the SFM -Ensure the clients premises are maintained to the highest standard by undertaking routine walk rounds and taking a proactive approach to repairs. Record results. -Escalation of issues to provide early warning of defects -Attend meetings where required -Manage the engineering team including attendance, sickness, annual leave, punctuality, productivity, quality of work, behaviour in line with MITIE Values. -Conduct 6m & annual appraisals (MiReviews) and regular 1-2-1's. -Provide technical support to the team. -Maintain 100% statutory & mandatory compliance across the ECC estate -Manage PPM, Reactive and small quotes in line with contract KPI's. 30% PPM's to be completed weekly and 100% PPM to be completed in month. -Statutory remedial works to be completed within the KPI timeframes -Ensure breached RW & QW are dealt with immediately. -Monitor and action the WPLAN report daily keeping jobs to a minimum -Audit 5% of engineer & sub-contractor PPM per month -Responsible for all sub contractor activities -Undertake RAMS reviews for sub-contractor related works. -Proactively manage H&S, ensuring we provide a safe working environment, engendering and maintaining a safety driven culture, ensuring all legislative and company policies, processes and procedures are adhered to. -Ensure tool, PPE, test equipment, ladder checks are completed when due and recorded -Undertake monthly TBT -Ensure engineers are competent in the operation of the on site systems, develop and implement a training programme -Monitor available training courses and book in engineers as required. -Keep costs to a minimum by utilising on site staff where possible before engaging sub-contractors -Develop Standard & Emergency Operating Procedures -Prepare and submit various operational, accident, incident reports -Provide quotes for any new works -Keep asset information up to date. -Develop and maintain good relationships with both internally & externall stakeholders -Assist with the development of the Forward Maintenance Register and capital expenditure budgeting. -Attend meetings/handovers for Capital / Lifecycle replacement work. -Where a fault is related to a new project and still in warranty it must be escalated to the Project Manager / Project Director. A written report and photos must be provided. What we are looking forRequirement Essential Desirable Qualifications and Training: § Technical qualification to tech level § Excellent knowledge of building services. § NEBOSH / IOSH § Asbestos Management § Management of Domestic Water Systems L8 § Risk Assessments & Method Statements § Working at Height § COSHH § NEBOSH § PRINCE 2 § Risk management § Fire risk assessment § Low Voltage AP § High Voltage AP § Confined space AP Experience: § Stakeholder engagement § IT Literate § Managing statutory compliance § Experience in managing multi disciplined team § Contractor Management § Corporate Social Responsibility § CAFM system operation § IoT building data analysis § Energy saving initiatives § Development of SOP's & EOP's § Delivering appraisals Skills: § Ability to build strong relationships - integrity & trust § Organisation & time management - meeting deadlines § Crisis management - the ability to remain calm § Problem solving & decision making - resolving issues quickly § Excellent communication skills - ability to provide technical and non-technical updates to all stakeholders § Maintain high standards & an eye for detail § Commercial awareness - understanding business goals § Financial acumen - budget management, cost saving ideas § Strong analytical skills Values/ Personal Attributes: § Integrity & honesty - upholding strong moral principles § Professional conduct § Lead by example § Punctual § Flexible § Encouraging & supportive § Collaborative & teamwork § Empathetic & compassionate Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references. This role will involve working in regulated establishments and therefore please note that you are subject to the following: -It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both). -This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.