Job Description: Project Manager - CEX Unity
Company: Envisage Recruitment Pvt. Ltd.
Contract Type: Agency (6-month Rollover Contract)
Location: Hybrid (Coventry / Remote)
Reports To: Programme Manager
Purpose of the Role:
You will drive the successful delivery of the CEX Unity programme by managing timelines, dependencies, risks, and stakeholder alignment. You will be responsible for maintaining rigorous programme governance across multiple Customer Experience (CEX) workstreams.
Key Responsibilities:
-End-to-End Delivery: Support the delivery plan for CEX Unity, ensuring milestones are met across system integration, organizational design, process mapping, and change management.
-Coordination: Work closely with the Programme Manager to coordinate activities across Business Analysts, Change Analysts, OD specialists, and People Partners.
-Collaboration: Facilitate cross-functional collaboration between CEX teams, Regional/Market stakeholders, and Commercial/Enterprise teams.
-Governance & RAID: Establish and run programme governance meetings. Track and manage risks, issues, and dependencies (RAID logs), escalating critical paths where necessary.
-Project Artefacts: Create and maintain project charters, detailed plans, and delivery dashboards.
-Implementation: Support planning for phased implementations, transitions, and system go-lives.
Required Skills & Experience:
-Transformation Expertise: Proven experience in project management within large-scale transformation or system integration programmes.
-Stakeholder Management: Exceptional senior stakeholder management and communication skills.
-Technical Proficiency: Mastery of project tools including JIRA, Confluence, MS Project, and Trello.
- Methodologies: Strong understanding of Agile, Waterfall, and Hybrid delivery frameworks.
-Change & Org Design: Familiarity with organization design, change management, and CEX strategy.
-Facilitation: Proven ability in workshop facilitation and managing cross-functional sessions.
Desirable Attributes:
-Domain Knowledge: Experience in Automotive, Digital, or Customer Experience (CEX) domains.
-Resilience: Calm under pressure with a proactive, solution-oriented mindset.
-Autonomy: Able to work independently while remaining collaborative in a hybrid environment